Technical Assistance

Technical difficulties? Contact us: (416) 506-1597 or Email:

If you are using Internet Explorer 7, the web site may appear differently. Try Firefox Mozilla, if possible.

Every effort has been made to ensure this web site is accessible to a wide range of users; however, difference in individual computer settings can present difficulties. The information provided here addresses some of the more common problems that
may occur.


Web browser programs (Internet Explorer, Netscape, FireFox, etc.) are equipped with unique features that allow access to the World Wide Web. Should you encounter difficulty using this web site, refer first to the Help menu of your browser before attempting other adjustments.


PDF stands for Portable Document Format. Adobe Reader is required to view PDF files. This software is available free at (link to Reader download page). Once installed, PDF links on this and other web sites should open automatically. PDF files accessed in this way may be viewed, printed or saved but cannot be altered.

PowerPoint documents may be viewed with MS PowerPoint Viewer 2003 another program available for free download.


Text on this web site has been presented at a size intended for ease of reading for most viewers. You may adjust text size, either larger or smaller, to meet your individual needs. However, changing the size of the text may also alter the overall appearance of pages on the site. Options for these adjustments may generally found within the “View” menu of your browser. Screen resolution settings also affect text size. Changes to those settings are made through your computer’s operating system.